Up Solutions

Up Saver

Delete Account

You can delete your Up Saver account and the data synced to it at any time, in the app or by email if you no longer have the app installed.

Last updated:

01

Delete your account in the app

  1. Open Up Saver and go to Account.
  2. Under Your data, tap Delete account.
  3. Read the confirmation and tap Delete.
  4. When asked, sign in again with the same Apple or Google account. Up Saver then deletes your account and synced data.

The Delete account option appears when you are signed in.

02

Request deletion by email

Use this option if you no longer have the app installed or cannot sign in.

  1. Email support@up-solutions.net from the email address linked to your Up Saver account, which is the address of the Apple or Google account you signed in with.
  2. Ask us to delete your Up Saver account and the data linked to it. The button below prepares this email for you.
  3. If you used Apple’s Hide My Email option, or if we cannot match your request to an account, we may ask for information that confirms the account is yours. We delete the account only after this check.
  4. We reply by email once your request has been processed.
Email a deletion request

What is deleted

  • Your Up Saver account in Firebase Authentication.
  • All records synced to your account in Cloud Firestore.
  • Your Saver Pro entitlement record and, where Saver Pro is connected, your customer profile at RevenueCat.
  • If you signed in with Apple, we revoke the Apple sign-in token issued to Up Saver.

What may be kept

  • A minimal record consisting of your former account ID, a deletion flag and the time of the request is kept for 30 days after the deletion, so that data from old sessions cannot be restored, and is then deleted automatically. It contains none of your records.
  • Records stored only on your device are not on our servers. Remove them with Delete all records under Account → Your data, or by uninstalling the app. Copies in your own device backups are managed in your device settings.
  • Backup files you exported stay wherever you saved them. Delete them yourself if you no longer need them.
  • Purchase records for Saver Pro are kept by Apple or Google under their own policies.
  • If you allowed usage analytics, the events never contained your account ID or your records.

Your subscription is not canceled automatically

Deleting your account does not cancel a Saver Pro subscription bought through the App Store or Google Play. Cancel it in your store account’s subscription settings to stop future charges.

Questions

If you have questions about deleting your data, email support@up-solutions.net. The Privacy Policy explains how we handle data and the rights you have.

Up Saver

Questions about Up Saver? We are here to help.

Browse the answers to common questions or email us at support@up-solutions.net.

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